FAQs

Welcome to the Carter Winston Frequently Asked Questions (FAQ) page.

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us at support@carterwinston.com.

Orders & Payments

How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is successfully completed.

What payment methods do you accept?

We accept secure payments through trusted third-party payment processors. Available payment methods may include major credit and debit cards, as well as digital payment options displayed at checkout.

Can I cancel or change my order?

Orders may be canceled or modified within 12 hours of purchase, provided the order has not already been processed or shipped.
Once an order has shipped, it cannot be canceled and must follow our Return & Refund Policy.

Shipping

Where do you ship?

We currently ship to:

United States
Canada

Shipping availability may vary by product and destination.

How long does shipping take?

Estimated delivery times after shipment are:

United States: 7–11 business days
Canada: 9–13 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

How much does shipping cost?

Shipping costs are calculated and clearly displayed at checkout before payment, in compliance with Google Merchant Center policies.

United States: Flat rate of $5.99 USD
Canada: Flat rate of $5.99 USD

IMPORTANT SHIPPING & PROMOTION NOTICE

Any applicable shipping fees, promotions, discounts, or free-shipping offers apply only to product prices and do not affect shipping costs unless explicitly stated at checkout. All final prices, discounts, and shipping charges are clearly shown before order confirmation.

Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused, unworn, and in its original condition.
Full details are available in our Return & Refund Policy.

Are there any non-returnable items?

Yes. The following items are non-returnable:

Final sale items
Gift cards
Digital products

Non-returnable items are clearly marked on the product page.

How do I start a return?

To initiate a return, please contact us at support@carterwinston.com with your order number and reason for return. Returns sent without prior approval may not be accepted.

When will I receive my refund?

Approved refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Product Information

Are your product descriptions accurate?

We make every effort to provide accurate product descriptions and images. However, slight variations may occur due to manufacturing differences or screen display settings.

Do you restock sold-out items?

Some products may be restocked, while others may be discontinued. Availability is subject to change without notice.

Billing & Taxes

Will I be charged taxes?

Applicable taxes are calculated and displayed at checkout where required by law.
For international orders, customs duties or import taxes may apply and are the customer’s responsibility.

What should I do if there is a billing issue?

If you notice a billing error or have a payment concern, please contact us immediately at support@carterwinston.com so we can assist you.

Security & Privacy

Is my personal information safe?

Yes. We use industry-standard security measures, including SSL encryption, to protect your personal information. For more details, please review our Privacy Policy.

Contact Information

How can I contact Carter Winston?

If you have any questions or need assistance, please contact us:

Email: support@carterwinston.com
Phone: +1 437-989-4284

Business Address:
Carter Winston
3336 Sawmill Valley Drive
Mississauga, Ontario, Canada

Business Information

Store Name: Carter Winston

Business Address:
3336 Sawmill Valley Drive
Mississauga, Ontario, Canada

(This address is used for administrative and customer support purposes only and is not a retail storefront.)

Email: support@carterwinston.com
Phone: +1 437-989-4284

Customer Support Time:
Monday to Friday: 9:00 AM – 5:00 PM (EST)