About Us

At Carter Wilson, our mission is simple: to deliver premium men’s smartwear with a transparent, trustworthy, and customer-focused shopping experience.

We are an independently operated online retail business committed to offering thoughtfully selected products that meet our quality standards and reflect modern sophistication, structure, and style.

Who We Are

Carter Wilson is a privately owned e-commerce brand operating exclusively through our official website. We sell directly to customers online and manage all customer service, order processing, and support through our dedicated internal team.

Carter Wilson does not operate physical retail storefronts and does not sell through third-party marketplaces under the Carter Wilson brand. All purchases, payments, and communications are handled solely through our website to ensure consistency, security, and accountability.

Our Business Model

Carter Wilson partners with trusted manufacturers and fulfillment providers to deliver products directly to customers. This model allows us to:

  • Maintain competitive pricing

  • Offer a curated selection of premium smartwear

  • Uphold consistent quality standards

  • Provide secure and reliable order fulfillment

Each order is processed through our system and fulfilled in accordance with our published shipping policies. Tracking information is provided once an order has shipped.

Transparency & Customer Trust

We believe transparency is essential to building long-term trust. That’s why we clearly publish our business information, policies, and customer support details across our website.

You can find full details regarding:

  • Shipping timelines and costs

  • Returns and refunds

  • Payment methods

  • Privacy and data protection

  • Terms and conditions

All policies are accessible through the footer of our website.

Customer Support

Our customer support team is available to assist with orders, returns, product inquiries, or general questions.

Contact Information

Email: support@carterwinston.com
Phone: +1 437-989-4284

Business Address:
Carter Wilson
3336 Sawmill Valley Drive
Mississauga, Ontario, Canada

(This address is used for administrative and customer support purposes only and is not a retail storefront.)

Customer Support Time:
Monday to Friday: 9:00 AM – 5:00 PM (EST)

Customer support hours and response expectations are outlined on our Contact page.

Secure Shopping

Carter Wilson uses industry-standard security measures to protect customer information. Our website is secured with SSL encryption, and all payments are processed through trusted and secure payment providers.

We do not sell, misuse, or improperly share customer data. Full details on how we handle personal information are available in our Privacy Policy.

Our Commitment

We are committed to:

  • Honest product listings

  • Accurate pricing and availability

  • Clear and timely communication

  • Reliable order fulfillment

  • Fair return and refund practices

If an issue arises, our team works directly with customers to resolve it as quickly and fairly as possible.

Get in Touch

We value our customers and welcome questions, feedback, and concerns.

If you need assistance, please visit our Contact Us page or reach out directly using the details above.

Thank you for choosing Carter Wilson.

Contact Information (Summary)

Business Name: Carter Wilson

Business Address:
3336 Sawmill Valley Drive
Mississauga, Ontario, Canada

(Administrative and customer support address only — not a retail storefront.)

Email: support@carterwinston.com
Phone: +1 437-989-4284

Customer Support Time:
Monday to Friday: 9:00 AM – 5:00 PM (EST)