Billing Terms and Conditions

Billing Terms and Conditions

These Billing Terms & Conditions (“Billing Terms”) explain how payments, charges, and billing-related matters are handled when you make a purchase from Carter Winston through our official website.

By placing an order on our website, you agree to these Billing Terms.

1. Accepted Payment Methods

Carter Winston accepts secure payments through trusted third-party payment processors. Accepted payment methods may include:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Digital payment methods displayed at checkout (such as Apple Pay and Google Pay)

Available payment options are shown during checkout and may vary by location.

2. Payment Authorization

By submitting payment information, you:

  • Confirm that you are authorized to use the selected payment method

  • Authorize Carter Winston to charge the total order amount, including applicable taxes and shipping fees

  • Agree that payment will be processed at the time the order is placed

Orders will not be processed until payment authorization is successfully completed.

3. Pricing & Currency

  • All prices are displayed in the currency shown on the website

  • Prices are subject to change without prior notice

  • Promotional prices or discounts are valid only for the stated time period

The final charged amount is shown at checkout before payment is completed.

4. Taxes & Duties

Applicable sales tax, VAT, or other government-required taxes are calculated and displayed at checkout, where required by law.

For international orders:

  • Customs duties, import taxes, and fees may apply

  • These charges are not included in product prices or shipping fees

  • Customers are responsible for any such charges imposed by their local authorities

5. Billing Information Accuracy

You agree to provide accurate, current, and complete billing information, including:

  • Full name

  • Billing address

  • Valid payment details

Failure to provide accurate information may result in order delays, cancellation, or inability to process your order.

6. Failed or Declined Payments

If a payment is declined or fails:

  • The order may be canceled automatically

  • You may be asked to provide an alternative payment method

  • Carter Winston is not responsible for bank or payment provider errors

Any fees charged by your bank or payment provider are your responsibility.

7. Billing Errors & Disputes

If you believe there has been a billing error or unauthorized charge, please contact us immediately.

Email: support@carterwinston.com

Please include:

  • Order number

  • Description of the issue

  • Relevant documentation, if available

We will investigate and respond promptly.

8. Chargebacks & Fraud Prevention

To prevent fraud and abuse:

  • Carter Winston monitors transactions for suspicious activity

  • Orders may be delayed or canceled if fraud is suspected

Unauthorized chargebacks may result in:

  • Order cancellation

  • Account restrictions

  • Denial of future purchases

Customers are encouraged to contact us before initiating a chargeback so we can resolve the issue directly.

9. Refunds

Refunds are handled in accordance with our Return & Refund Policy.

  • Approved refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

Shipping fees are non-refundable unless otherwise stated.

10. Subscription or Recurring Charges (If Applicable)

If your purchase includes a subscription or recurring billing:

  • The billing frequency and amount will be clearly disclosed before checkout

  • You may cancel future billing according to the subscription terms provided

If no subscriptions are offered, this section does not apply.

11. Changes to Billing Terms

Carter Winston reserves the right to update or modify these Billing Terms at any time.

Changes will be effective immediately upon posting on this page.
Continued use of the website constitutes acceptance of the updated terms.

Contact Information

For any questions regarding these Billing Terms, please contact us at:

Business Information

Store Name: Carter Winston

Business Address:
Carter Winston
3336 Sawmill Valley Drive
Mississauga, Ontario, Canada

(These addresses are used for administrative and customer support purposes only and are not retail storefronts.)

Email: support@carterwinston.com
Phone: +1 437-989-4284

Customer Support Time:
Monday to Friday: 9:00 AM – 5:00 PM (EST)